Sorting Faxes for 23 ProvidersUse Case 2
The problems
Clinic operations have 99 problems, and fax inbox sorting happens to be one of them. After a long day of relentlessly provisioning quality care, sending medications to the pharmacy, and answering phone calls, clinics still find themselves 3 days behind on faxes
Allocated Effort
The team had 5 teams members allocated just to processing faxes
Multiple Priorities
The team was regularly pulled into other tasks, which instigated them being behind by 3 days consistently.
Our proposed solution
Integrate Kevin into the EMR to ensure a seamless solution that attaches, routes, and sorts faxes using AI driven intelligent document routing tools and features.
First, We Connected
Valor introduced Kevin to the EMR so he could start listening
Next, We Asked for Data
Kevin kept track of every document that came through the fax, listing the document type, patient, how he would label the document, and more
The Client Approved
We shoed this information to the client, making sure Kevin got each document correct
Go Live
Then Kevin started processing quickly becoming the best fax sorter with no PTO, no sick days, and incredibly accuracy.
The results
The team went from 5 behind team members to 1 person overseeing the effort. It saved the clinic 67% on every document processed, and caught them up- in fact, they are still up to date in real time.
We're here to help
Running a healthcare clinic is hard work – what would fax-free days look like for you?